Privacy

GTel knows the importance of personal privacy to our customers. GTel keeps all account information strictly confidential to the fullest extent possible and uses industry-accepted technology to safeguard customer data. The Federal Communications Commission (FCC) issues strict regulations intended to protect the privacy or your call detail information with GTel. To what kind of information are we referring? This information, known as Customer Proprietary Network Information, (CPNI), during customer-initiated telephone contact without first verifying the identity of the caller matches that of the account holder. What does this mean to me? GTel can only discuss information about an account with the person whose name is on the account. If you decide to call us with a billing question, but you do not have a copy of your bill, the FCC’s new rules provide three alternatives:

You can ask us to call you back to discuss your billing questions, but we can only call the telephone number that is listed on your account.
You can request that a copy of your bill be sent to you at the billing address listed on our account records. When you receive it, you can call us and provide the call detail information when you ask your question.
You can provide us with a pre-established password, and then we can discuss your billing questions.

What do I need to do? Should you wish to restrict use of our CPNI, please call us at 537-4835 or fill out the form at the bottom of this page. Complete the form and return it to our office. Restricting CPNI may make you ineligible to receive information from GTC about new products and services, promotions, and packaged offerings. It is very important to add an authorized user and password to your account. This would allow GTel to discuss your account information with another individual, when needed. This person may be a spouse, parent, child, or other individual with whom you trust your account information. Without the consent from the account holder, GTel will not be able to discuss bill amounts, account details, or service options with anyone other than the person whose name is on the account. To add an authorized user or users to your account, please complete the form at the link below and return it to GTel. If you have any questions regarding the above information, please feel free to contact our business office at 518-537-GTEL (4835) Monday-Thursday 8 am – 4:30 pm

GTEL CPNI Opt Out

Thank you for visiting GTel. Your customer proprietary information (CPNI) includes the types of services you purchase, how you use them
and the related billing of those services. Protecting the confidentiality of your CPNI is your right and our duty under the Federal Law. We 
are required to inform you that you have a choice in allowing us to use CPNI about the services you have purchased from GTel to offer
additional products and services to your. We could use your customer information to advise you of GTel products that may be of interest 
to you, like long distance or High-Speed Internet, even if you do not currently subscribe to any of these services with GTel. 

If this use of your customer information is acceptable, then no further action on your part is required and your consent to this use will 
be inferred after thirty (30) days. 

If you wish to have the use of your CPNI by GTel restricted, please complete and submit the form below for each telephone number 
to opt-out of GTel's use or your customer proprietary information to market addition GTel services to you.

First Name

Last Name

Complete Phone Number with Area Code (as it appears on your bill)

Address

City

State

Zip Code

Email Address

Confirm Email Address

By clicking SUBMIT you agree to all terms and conditions

You have the right to deny or withdraw our access to your CPNI at any time. If you choose to restrict our access to your CPNI, 
you will continue to receive high quality services from GTel and your choice to restrict access to your CPNI will not affect the
provision of any service to which you currently subscribe. The restriction will remain in effect until you notify us otherwise. 
Please also note that restricting your CPNI will not eliminate all of our marketing contacts with you. You may still receive 
marketing contacts from us that are not based on your CPNI. Whether or not you agree to allow us to use your 
CPNI information for marketing information additional GTel products or services to you, please be assured that GTel 
takes the privacy of your customer information seriously and appreciates the opportunity to provide high
quality communications to you.

GTel Authorized User Form

Authorized User

Thank you for visiting GTel. By designating an authorized user to your account(s), you are granting permission for this person to access and/or make changes to your GTel account(s), such as changes to your level of services and other billing information.  If you would like to remove an authorized user from your account, please contact our Business Office at (518)537-4835.

Account Holder's First and Last Name *

Authorized User's First and Last Name

Complete Phone Number with Area Code (as it appears on your bill)

Service Address

City

State

Zip Code

Email Address

Confirm Email Address

By clicking SUBMIT you agree that you are the primary account holder and all information on this form is accurate.

I have agreed to add the above authorized user to my account(s). I agree that they can and will be allowed to make changes to my account(s) including levels of services, billing information, and other changes that may be requested.  If I choose to remove this authorized user, I agree to contact the Business Office to do so.  
**You may/will be contacted should we have any questions regarding this form.

Signature

Privacy

GTEL CPNI Opt Out

GTel Authorized User Form

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