Help & Support
Need some help? We’ve all been there. That’s why we made our support simple. Go through basic troubleshooting below and give us a call if you require further assistance. It’s that easy!
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GTel has been commended for excellence in customer service by the NYS Department of Public Service for 27 consecutive years. If you’re having trouble with your services, we apologize and would like to get you back up and running as quickly as possible! Please follow our basic troubleshooting guide below to get started. We’ve built this guide to help walk you through some of the most common issues we see. If you have any questions, please don’t hesitate to contact us.
If you require further support, our 24/7 help line is always available at (866) 380-8324