GTel knows the importance of personal privacy to our customers. GTel keeps all account information strictly confidential to the fullest extent possible and uses industry-accepted technology to safeguard customer data. The Federal Communications Commission (FCC) issues strict regulations intended to protect the privacy or your call detail information with GTel.
To what kind of information are we referring?
This information, known as Customer Proprietary Network Information, (CPNI), includes some of the most sensitive personal information that carriers and providers have about their customers as a result of their business relationship (e.g., phone numbers called; the frequency, duration, and timing of such calls; and any services purchased by the consumer, such as call waiting or voicemail).
What does this mean to me?
GTel can only discuss information about an account with the person whose name is on the account. If you decide to call us with a billing question, we are restricted from providing any detailed information (including amount due, subscribed services, etc.) from your bill without first verifying that the identity of the caller matches that of the account holder. If you do not have a copy of your bill and need any related billing information, the FCC’s rules provide three ways to verify your identity;
- You can ask us to call you back to discuss your billing questions, but we can only call the telephone number that is listed on your account.
- You can request that a copy of your bill be sent to you at the billing address listed on our account records. When you receive it, you can call us and provide the call detail information when you ask your question.
- You can provide us with a pre-established password, and then we can discuss your billing questions.
What is my CPNI used for?
Information regarding your subscribed services is used by GTel and our affiliates to market and offer you services that are different from the services you currently purchase from us.
What do I need to do?
Should you wish to restrict use of our CPNI, please call us at 537-4835 or fill out the form at the bottom of this page. Complete the form and return it to our office. Restricting CPNI may make you ineligible to receive information from GTC about new products and services, promotions, and packaged offerings.
It is very important to add an authorized user and password to your account. This would allow GTel to discuss your protected account information with another individual, when needed. This person may be a spouse, parent, child, or other individual with whom you trust your account information. Without the consent from the account holder, GTel will not be able to discuss bill amounts, account details, or service options with anyone other than the person whose name is on the account. To add an authorized user or users to your account, please complete the form at the link below and return it to GTel.
If you have any questions regarding the above information, please feel free to contact our business office at 518-537-GTEL (4835) Monday-Thursday 8 am – 4:30 pm