To what kind of information are we referring?
This information, known as Customer Proprietary Network Information, (CPNI), during customer-initiated telephone contact without first verifying the identity of the caller matches that of the account holder.
What does this mean to me?
GTel can only discuss information about an account with the person whose name is on the account. If you decide to call us with a billing question, but you do not have a copy of your bill, the FCC’s new rules provide three alternatives:
- You can ask us to call you back to discuss your billing questions, but we can only call the telephone number that is listed on your account.
- You can request that a copy of your bill be sent to you at the billing address listed on our account records. When you receive it, you can call us and provide the call detail information when you ask your question.
- You can provide us with a pre-established password, and then we can discuss your billing questions.
What do I need to do?
Should you wish to restrict use of our CPNI, please call us at 537-4835 or fill out the form at the bottom of this page. Complete the form and return it to our office. Restricting CPNI may make you ineligible to receive information from GTC about new products and services, promotions, and packaged offerings.
It is very important to add an authorized user and password to your account. This would allow GTel to discuss your account information with another individual, when needed. This person may be a spouse, parent, child, or other individual with whom you trust your account information. Without the consent from the account holder, GTel will not be able to discuss bill amounts, account details, or service options with anyone other than the person whose name is on the account. To add an authorized user or users to your account, please complete the form at the link below and return it to GTel.
If you have any questions regarding the above information, please feel free to contact our business office at 518-537-GTEL (4835) Monday-Thursday 8 am – 4:30 pm